The connected pharmacy system built for Kenya's next era of digital health.
Livia PIMS helps chemists manage POS, inventory, prescriptions, refills, eTIMS, M-Pesa, insurance claims, formulary validation and multi-branch reporting. One branch or fifty.
Supporting pharmacy digital transformation in collaboration with PSK.
Livia Health is working alongside the Pharmaceutical Society of Kenya to advance the digital future of pharmacy practice across the country.
Six gaps that quietly reduce pharmacy revenue and efficiency.
Spreadsheets, paper, generic POS — many pharmacies experience the same operational gaps. Below, every gap and exactly how Livia PIMS closes it.
Stockouts and expired meds
Without a clear view of stock and expiry, fast-movers run out and slow-movers expire on the shelf. Both bleed cash.
Batch & expiry tracking, automated cycle counts and per-branch demand forecasting — fast-movers always in stock, slow-movers transferred or discounted before they die.
Insurance claims delayed for months
Manual private insurer claims get rejected over small mistakes — and rework eats your margin.
Claims pre-validated against drug formulary, exclusions and patient eligibility. Submitted in one click — designed to improve first-pass claims accuracy.
Paper prescriptions and misreads
Handwritten scripts cause dispensing errors, lost refills and unhappy patients walking to the next chemist.
E-prescriptions arrive directly from Livia MD doctors and partner hospitals. No misreads, no lost refills, full audit trail per patient.
Untraceable cash and M-Pesa sales
End-of-day reconciliation across till, M-Pesa Paybill and credit sales is painful and error-prone.
Cash, card, M-Pesa STK / Paybill / Till and credit sales reconcile automatically. Daily P&L emailed to ownership before opening tomorrow.
No integration with doctors
Patients arrive with paper from a clinic across the street. No history, no insurance proof, no traceability.
Connected to the Livia ecosystem — Livia MD doctors, hospitals, labs and insurance. One patient, one history, one continuous record of care.
Multiple branches, zero visibility
Each branch runs its own books. Owners learn about shrinkage, theft or low margins weeks too late.
HQ owner dashboard with live KPIs per branch, real-time anomaly alerts on shrinkage, and one entry point to manage every outlet.
One platform. Every workflow a chemist needs.
From the till to the back office to head office. Livia PIMS replaces the messy stack of POS, Excel, WhatsApp and paper claims.
Smart inventory & forecasting
Track every SKU, batch and expiry. Forecast demand by branch and never run out of fast-movers again.
E-prescriptions from doctors
Receive prescriptions directly from Livia MD doctors and partner hospitals. No paper, no misreads.
Private insurance
Pre-validated claims, drug formulary and exclusions baked in. Submit, track and get paid faster.
Multi-branch control
One dashboard for every outlet. Transfer stock between branches, push prices, and watch live KPIs.
Purchase orders & GRN
Compare supplier quotations, raise POs, receive goods and capture invoices via OCR — paperless end-to-end.
Live reports & emails
Daily sales, margin, claims, low-stock and expiry reports — auto-emailed to owners every morning.
Patient profiles & history
Build long-term patient records, refills and adherence reminders. Turn one-time buyers into loyal customers.
AI built into the workflow
AI-powered analytics surface sales, stock and demand insights, suggest reorder and pricing recommendations, and process documents — invoices, prescriptions and delivery notes — automatically.
Local support that gets it
A Nairobi-based team that understands insurers, PPB and the realities of running a chemist here.
A full prescription, dispensed and claimed in under a minute.
Livia replaces 6 different tools and 4 different staff workarounds with one clean flow. Here's how a single prescription moves through your chemist.
Receive prescription
Doctor sends an e-prescription from Livia MD or a partner hospital straight to your chemist.
Pick & verify
Scan items with your phone, check insurance formulary, batch and expiry — all in one screen.
Counsel & dispense
Generate a clear label, capture patient signature and log the dispensation against history.
Charge & claim
Take payment via M-Pesa, cash or card, then auto-submit the insurance claim. Done in under a minute.
Bill the services your chemist already provides.
Most Kenyan chemists already check BP, do glucose tests, run malaria RDTs, give injections and counsel patients — but those services never make it onto the bill. Livia turns every interaction into a tracked, billable service request.
Service catalog
Per-branch pricingEvery service request becomes a line item on the eTIMS invoice and on any insurance claim — so nothing is ever provided for free by accident.
- Service request creates a ticket assigned to a staff member
- Result captured in patient profile (BP reading, glucose value, RDT outcome)
Built to support KRA eTIMS workflows from day one.
Livia PIMS is designed to support compliant electronic invoicing, receipt generation, credit notes, archive access and audit-ready reporting — no separate vendor, no signing keys to manage, no late-night phone calls to your accountant.
Designed to switch on eTIMS workflows from day one — no separate provider, no extra hardware, no integration project.
Built to connect through KRA's third-party integration — handling the signing keys and TIS connection so you don't have to.
Every sale auto-generates a compliant tax invoice with CU receipt number, internal data signature and verifiable QR code.
Returns, refunds and corrections produce KRA-compliant credit notes — properly linked to the original invoice.
Every receipt, signature and CU number is stored and re-printable for audits. KRA queries take minutes, not days.
Buyer PINs are validated in real time. VAT-able vs zero-rated items handled correctly per KRA rules.
NZXU-2N2M-XT2X-2O2L-ATNK-H7H4-EQ
B7MM-266H-KM5R-WKF0
What it actually changes for your bottom line.
Click any benefit to see exactly how Livia PIMS delivers it — and the kind of impact it's designed to create for your pharmacy.
Stop losing money to expired and dead stock.
Most chemists discover an expired batch only when a customer flags it. Livia tracks every batch, every expiry, every fast-mover — and forecasts demand per branch so you stop over-ordering.
- Batch-level expiry tracking with 30/60/90-day alerts
- Demand forecasting per SKU per branch using your own sales history
- Auto-suggested re-order points and supplier-by-supplier price comparison
- Slow-mover dashboard so you can transfer or discount before it dies on the shelf
See everything. Decide faster.
A single dashboard for sales, stock, claims and cash. Across every branch, in real time.
Why chemists choose Livia over the alternatives.
Many pharmacies still run on paper. Many move to a generic POS and quickly hit its limits. Livia is the only platform designed for every workflow inside a Kenyan chemist.
What Livia PIMS is designed to deliver.
The operational outcomes pharmacies aim for when they move off paper, spreadsheets and generic tills.
through demand forecasting per branch
pre-validation designed to improve first-pass accuracy
books close automatically at end of day
one screen for POS, M-Pesa and claims
One platform, four ways to grow.
From a single independent chemist to a national chain or ecosystem partner — start where you are and scale as you grow.
Livia Lite
Everything a single shop needs to sell, stock and stay compliant.
- POS with M-Pesa, cash & card
- Inventory with batch & expiry tracking
- Reporting
- Services
- 3 users per location (extra cost for more)
Livia Pro
Add prescriptions, services and insurance claims to the core.
- Everything in Lite
- E-prescriptions & patient profiles
- Insurance claims
- AI Invoices Recognition
- 5 users per location (extra cost for more)
- Multi-branch setup - 3 branches (extra cost for more)
Livia Enterprise
Run every outlet from one head-office command centre.
- Everything in Pro
- 10 users per location (extra cost for more)
- Multi-branch setup - 15 branches (extra cost for more)
Livia Enterprise+
Connect pharmacy operations into the wider Livia health ecosystem.
- Everything in Enterprise
- No Limits on Scale of actions
- Custom partner & API integrations
- 24/7 support - online/offline
eTIMS integration available upon request.
Custom pricing tailored to your branches, volumes and integrations. Compare plans with our team →
Don't take our word for it.
"We used to lose two hours every night reconciling M-Pesa, till and credit sales. Livia closes our books automatically — and our claims are paid weeks faster."
"The forecasting alone paid for the system in three months. We stopped over-stocking slow-movers and never run out of our top 50 SKUs anymore."
"Livia just gets Kenya. M-Pesa, the supplier mess — it all works. And when we have a question, support actually answers in Swahili if we want."
Let's set up your chemist on Livia.
Tell us a bit about your pharmacy. A specialist will reach out within one business day to schedule a personalised demo and a free workflow audit.
- LocationNairobi, Kenya
- Call sales+254 114 081 492
- Emailsupport@liviahealth.com